About the role
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first.
Experience
Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services • 1+ years of regular, high-volume public contact (phone, chat, or in person) • Working knowledge of public benefits and community resources • US-based • Able to start quickly and commit 10-20 hours/week • Clear, precise writing
Selection process
Apply through micro1. The listing does not describe further selection steps.
Eligibility
Remote