About the role
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work. Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted.
Experience
1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment. Strong communication and problem-solving skills, with a proven ability to de-escalate issues and keep users happy. . Experience using a support platform (like Zendesk, Intercom, Help Scout, Freshdesk, Crisp). Natural product intuition—you notice friction points, think through solutions, and can articulate them clearly to non-support t
Selection process
Apply on the official platform. The listing does not describe further selection steps.
Eligibility
US